Shipping policy

Last updated: March 23, 2026
Currency displayed on the website: USD

At Oaknova, we want customers to understand our shipping coverage, order handling time, estimated delivery ranges, shipping fees, and free shipping rules before placing an order. This Shipping Policy explains how standard shipping works, how delivery estimates are calculated, and what customers should know about common shipping situations.

Unless we clearly state otherwise at checkout, all delivery dates and delivery ranges shown on the website are estimates only.

For the purposes of this policy, business days means Monday through Friday, excluding public holidays.

1. Shipping Overview

1.1 Shipping Destinations

Oaknova currently accepts orders for delivery to the following destinations:

North America

• United States
• Canada

Europe and the United Kingdom

• United Kingdom
• France
• Germany
• Spain
• Italy
• Belgium
• Portugal

Oceania

• Australia

If your country or region is not available at checkout, we do not currently offer shipping to that destination.

Only destinations shown as available at checkout are eligible for shipment.

1.2 Order Processing Time

Orders are usually processed and prepared for carrier handoff within 1 to 2 business days.

Processing time refers to internal order handling before transit begins. This may include:

• order review
• shipping detail verification
• parcel preparation and packing
• transfer to the carrier

Our daily order cutoff time is 2:00 PM CST. Orders placed before that time generally move into processing on the same business day. Orders placed after that time generally begin processing on the next business day.

1.3 Shipping Fees and Estimated Delivery Times

Region	Countries Covered	Processing Time	Estimated Transit Time	Total Estimated Delivery Time	Flat Shipping Rate
North America	United States, Canada	1 to 2 business days	4 to 6 business days	5 to 8 business days	USD 8
Europe and the United Kingdom	United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal	1 to 2 business days	5 to 8 business days	6 to 10 business days	USD 9
Oceania	Australia	1 to 2 business days	6 to 10 business days	7 to 12 business days	USD 12

Eligible orders shipped to the United States and Canada receive free shipping from USD 110 product subtotal.

Eligible orders shipped to Europe and the United Kingdom receive free shipping from USD 130 product subtotal.

Eligible orders shipped to Australia receive free shipping from USD 160 product subtotal.

Free shipping is applied automatically at checkout when the order qualifies for the destination region threshold.

Unless a different rule is clearly stated at checkout, the free shipping threshold is calculated using the product subtotal after discounts and before taxes and shipping charges.

1.4 How Delivery Estimates Are Calculated

The total estimated delivery window is calculated as:

processing time + transit time

Transit time starts after the shipment has been accepted by the carrier.

Delivery estimates are provided to help customers understand the expected timeframe before purchase. Actual delivery may vary due to factors outside our direct control, including:

• peak shipping periods
• severe weather
• carrier routing or transfer delays
• customs or security review for international parcels
• local access limitations
• regional service interruptions

For this reason, delivery timeframes shown on the website or at checkout should be treated as estimated ranges unless a specific guaranteed service is clearly offered.

1.5 Shipping Confirmation and Tracking

After an order ships, we will send a shipping confirmation email to the email address provided at checkout.

When tracking is available for the selected shipping service, tracking details will be included in that email.

Tracking updates may take a short time to appear after dispatch. Customers should also check their spam or junk folder if the shipping confirmation email is not visible in the main inbox.

1.6 Carriers

Oaknova may use carriers such as UPS, FedEx, USPS for selected domestic shipments and DHL Express for eligible international shipments.

The carrier used for a specific order may depend on:

• delivery destination
• parcel size or weight
• service availability
• operational conditions at the time of shipment

Unless a specific shipping service is clearly selected or stated at checkout, we do not guarantee that any one carrier will be used for every order.

1.7 Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an address mistake after placing an order, please contact us as soon as possible. We will try to assist if the shipment has not yet been handed to the carrier.

Once an order is already in processing or in transit, address changes may not be possible.

Oaknova is not responsible for delays, failed delivery, return-to-origin outcomes, or extra charges caused by:

• incorrect address information
• incomplete address information
• unverifiable address details
• carrier restrictions affecting the provided address

1.8 Customs Duties, Import Taxes, and Local Charges

For international shipments, customs duties, import taxes, brokerage fees, clearance charges, or other destination-country fees may apply depending on local rules.

Unless clearly stated otherwise on the website or at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.

Because import-related charges differ by country, shipment value, and local requirements, Oaknova cannot guarantee the amount that may be charged. Customers may wish to contact their local customs office or delivery carrier before ordering for more information.

1.9 Split Shipments

When operationally practical, we try to ship items in the same order together.

In some cases, an order may be shipped in separate parcels due to:

• parcel size or weight limits
• carrier rules
• routing constraints
• shipping workflow requirements

If we split an order into multiple parcels, we will not charge an extra shipping fee for that split unless a different arrangement is clearly disclosed in advance.

If a shipment is divided into more than one parcel, delivery timing may vary and separate tracking details may be issued where available.

1.10 Delivery Time Examples

The examples below are for general reference only:

• An order placed at 1:00 PM CST on Tuesday will usually begin processing on Tuesday.
• An order placed at 3:00 PM CST on Friday will usually begin processing on the next business day.
• If processing takes 2 business days and transit for the destination is estimated at 4 to 6 business days, the total estimated delivery time would be 6 to 8 business days.

These examples are illustrative only and do not override any shipping information shown at checkout.

2. Shipping Exceptions and Common Delivery Situations

2.1 Delayed, Lost, or Delivered-but-Not-Received Shipments

If your shipment appears seriously delayed, is lost in transit, or is marked delivered but cannot be located, please contact us and include, where available:

• your order number
• the name used for the order
• the shipping address
• the tracking number
• a short explanation of the issue

To help us review shipping-related issues efficiently, please contact us within the following timeframes:

• Delivered-but-not-received claims: within 7 calendar days after the carrier’s delivery scan
• Serious delay or possible loss in transit: after the latest estimated delivery date has passed, and no later than 30 calendar days after that date

We will review the information provided and determine the next appropriate step. In some cases, additional details may be required so we can work with the carrier.

2.2 Items Damaged, Defective, Incorrect, or Incomplete on Delivery

If your order arrives damaged, defective, incorrect, or incomplete, please refer to our Return and Refund Policy and contact us as soon as possible with the required supporting information.

Shipping-related review under this policy is intended for delivery timing, loss in transit, and delivery-status issues. Item-condition issues on delivery are handled under the applicable return and refund terms.

2.3 Failed Delivery, Redelivery, and Returned Shipments

A delivery may fail or a parcel may be returned for reasons such as:

• incorrect or incomplete address details
• delivery access problems
• recipient unavailability where carrier requirements apply
• refusal of delivery
• failure to complete destination-side requirements
• service limitations affecting the shipment route

If the parcel is still in the carrier network and a redelivery arrangement or local delivery update can be made, Oaknova will not charge an additional reshipping fee for that adjustment alone.

If the parcel is returned to the original shipping origin and the customer asks us to send it again, the new shipment will be treated as a reshipment. In that case, the reshipping fee will generally be the same as the shipping charge originally shown at checkout for that order, unless a different amount is clearly communicated in advance.

If a returned parcel becomes eligible for a refund under our applicable policies, any refund amount may be adjusted based on the reason the shipment was returned and any non-refundable shipping-related costs already incurred.

2.4 Important Delivery Notice

We do not guarantee exact delivery dates unless a specific guaranteed service is clearly offered at checkout.

If a shipment arrives later than estimated because of conditions outside our reasonable control, that alone does not automatically create a right to cancel the order or receive a refund of shipping fees, unless applicable law requires otherwise.

2.5 Shipping Fee Refunds

Shipping charges may be refunded in full or in part only in situations such as:

• a shipping fee was charged incorrectly
• the order was canceled before shipment and shipping was already collected
• we accepted the order but are unable to ship it and no shipping service is provided
• applicable law requires a shipping refund

Shipping charges are generally not refunded for situations such as:

• carrier delays outside our reasonable control
• weather, customs, routing, or seasonal disruptions
• failed delivery caused by an incorrect or incomplete address provided by the customer
• refusal of delivery by the recipient
• customs duties, taxes, clearance fees, or other destination-country charges

If a shipping fee refund is approved, it will be issued to the original payment method unless otherwise stated.

3. Shipping FAQ

3.1 When does processing start?

Processing usually begins on the same business day if the order is placed before 2:00 PM CST. Orders placed after that time usually begin processing on the next business day.

3.2 Does the delivery estimate include processing time?

Yes. Unless we clearly state otherwise, the estimated delivery window includes both processing time and transit time.

3.3 Can I change my shipping address after placing an order?

Please contact us as soon as possible. We will try to assist if the order has not yet been handed to the carrier. Once shipment processing is advanced or the parcel is already in transit, address changes may no longer be possible.

3.4 What happens if I am not home when delivery is attempted?

The outcome depends on the carrier and service used. The carrier may attempt delivery again, leave a delivery notice, hold the parcel for pickup, or follow local service procedures.

3.5 What should I do if I do not receive a shipping confirmation email?

Please check your spam or junk folder first. If you still cannot find the email, contact us and we will help confirm your shipping status.

3.6 Will all items in my order arrive together?

Usually, we aim to ship orders together when practical. However, some orders may be split into separate parcels. If that happens, tracking may be issued separately.

3.7 Are customs charges included in the shipping fee?

Unless clearly stated otherwise at checkout, customs duties, import taxes, and similar destination-country charges are not included in the shipping fee and are the recipient’s responsibility.

3.8 Can I get a refund of shipping charges if my order arrives late?

Not usually. Shipping fee refunds are generally not issued for delays caused by carrier, customs, weather, routing, or similar factors outside our reasonable control, unless applicable law requires otherwise.

3.9 What should I do if tracking says delivered but I cannot find the parcel?

Please check around the delivery location, with household members, building staff, neighbors, or any delivery notice left by the carrier. If the parcel still cannot be found, contact us within 7 calendar days after the delivery scan.

3.10 Can I cancel my order before it is delivered?

Order cancellation depends on the stage of processing or shipment. If you want to request cancellation, contact us as soon as possible. If the order has already shipped, cancellation may no longer be available and the order may instead fall under the applicable return policy.

4. Contact Information

If you have shipping questions or need help with an order, please contact us:

Oaknova
Address: 1501 N College Ave, Fayetteville, AR 72703
Phone: +1 (479) 849-5758
Email: support@oaknovallc.com
Support Hours: Mon–Sun, 8:00 AM–5:00 PM CST